FAQs

To enroll your child, you can contact us via phone, email, or through our contact form. We'll arrange a visit to our centre so you can see our facilities and meet our team. After that, we'll guide you through the registration process and required documentation.

We accept children from 3 months up to 3 years old. We have age-appropriate programs including Ladybirds (3-13 months), Caterpillars (13-18 months), Cocoons (18-24 months), and Butterflies (2-3 years).

Depending on the time of year and location, there may be a waiting list for certain age groups. We recommend contacting us as early as possible to secure a spot for your child.

You'll need your child's birth certificate, health card, vaccination records, and parent/guardian identification. We'll provide you with a complete checklist during the enrollment process.

We offer a FREE settling-in period to help your child adjust comfortably to their new environment. There are NO minimum hours required - we work with you to create a schedule that fits your family's needs.

Our fees vary depending on the program and hours required. Please contact us directly for current pricing information. We offer full-day, half-day, and flexible options to suit your needs.

Yes, San Luigi is included on the official government list of childcare centres eligible for tax deductions. We can provide information about available subsidies and how to apply.

We accept payments via cash or POS (card payment) on site. Bank transfers and direct debit are also available. Monthly invoices are provided, and payment is typically due at the beginning of each month.

We operate Monday to Friday from 6:30 AM to 8:30 PM, and Saturday from 6:30 AM to 3:00 PM (hours may vary by location - San Gwann is open until 10:00 PM Monday to Saturday). We are closed on Sundays and public holidays. If parents have any special requirements regarding hours, we will accommodate them.

Parents are required to bring their children's meals. Our trained staff will prepare and serve the food you provide for your child. We follow strict food safety protocols and can accommodate allergies and dietary requirements.

Children should bring their meals, a change of clothes, any required comfort items (for younger children), and any specific items requested by the centre. We provide all learning materials and basic supplies.

We have dedicated rest periods after lunch. Younger children have cots for napping, while older children have quiet time with books or calm activities. We follow each child's individual needs.

Yes! Outdoor play is an important part of our daily routine. All our centres have outdoor spaces where children can run, play, and explore nature safely.

We have CCTV cameras in all rooms, EU-standard childcare equipment, secure entry systems, and rigorous safety protocols. All staff are trained in emergency procedures and paediatric first aid.

If your child becomes unwell, we'll contact you immediately. We have trained first-aiders on staff and follow strict health protocols. Children with contagious illnesses should stay home until they've recovered.

Yes, all our staff are certified in paediatric first aid and food handling. They also receive ongoing training in child safety and development.

We take allergies very seriously. Parents must inform us of any allergies during enrollment. We maintain allergy lists, train staff on managing allergies, and ensure meals are safe for all children.

Children with fever, vomiting, diarrhea, or contagious conditions should stay home until symptom-free for 24 hours. This protects all children and staff at our centres.

We understand that emergencies happen. However, consistent late pickups may incur additional fees. Please contact us as soon as possible if you're running late.

We hold regular workshops where parents can visit and interact with the children. Parents are also welcome to check in on their children by phone at any time.

We require one month's notice for withdrawal from our program. This allows us to manage enrolment and offer the space to waiting families.